Postage & Shipping Information
We aim to make sending and receiving your parcels as simple and reliable as possible. All orders are carefully packed and dispatched from our UK location via Royal mail. Once your order is confirmed, you will receive a shipping confirmation with tracking details (where applicable).
Shipping Options
- Standard Delivery (2–6 days): A cost-effective option for everyday orders within the UK.
- International Delivery (7-19 days): Available to selected countries. Delivery times vary depending on destination and local postal services.
Packaging & Handling
We use secure and protective packaging to ensure your items arrive safely. Fragile or delicate products receive additional care and may require extra handling time.
Handling time is usually 2 days
Shipping Costs
Shipping costs are automatically calculated at checkout based on:
- Parcel size and weight
- Delivery method selected
- Delivery location
We do not add any hidden fees — what you see at checkout is what you pay.
Tracking & Updates
If your chosen service includes tracking, you’ll receive a tracking link via email. You can monitor your parcel’s journey from dispatch to delivery.
Missed Delivery & Redelivery
If no one is available to receive your parcel, your courier may leave a calling card or instructions to rearrange delivery or collect from a local depot.
International Customs & Duties
For international orders, customs charges or import taxes may apply depending on the destination country. These fees are the responsibility of the recipient.
Delivery Issues
If your parcel is delayed, lost, or arrives damaged, please contact us within 48 hours. We’ll work with our courier partners to resolve the issue promptly.