Last updated: 09/06/2026
Introduction
These Terms and Conditions govern your use of the Pin Voyage website and the purchase of products from us. By placing an order through our website, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, please do not use our website.
About Us
Pin Voyage is an online retailer offering handmade and custom-designed products, including travel-themed accessories, gifts, map pins, keyrings, badges, and related items.
Products
We make every effort to ensure that product descriptions, photographs, and pricing are accurate.
As many of our products are handmade, slight variations in colour, finish, grain, texture, size, or appearance may occur. These variations are part of the handmade nature of our products and do not constitute defects.
Pricing
All prices displayed on our website are shown in Pounds Sterling (GBP).
We reserve the right to change prices at any time without prior notice. However, any price changes will not affect orders that have already been accepted.
Orders
When you place an order, you will receive an email confirming receipt of your order.
Acceptance of your order occurs when we dispatch the goods.
We reserve the right to refuse or cancel an order where:
- Payment cannot be authorised.
- A product is unavailable.
- Pricing or product information contains an error.
- Fraudulent or suspicious activity is suspected.
Payment
Payment must be received in full before goods are dispatched.
Payments are processed securely through trusted third-party payment providers, including Stripe.
We do not store payment card details on our servers.
Delivery
We aim to dispatch orders within the timeframe stated on the product listing or website.
Delivery estimates are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by postal services, couriers, customs authorities, weather events, or circumstances beyond our control.
Returns and Refunds
Please refer to our separate Returns & Refunds Policy for full details regarding cancellations, returns, exchanges, and refunds.
Your statutory rights under UK consumer law remain unaffected.
Intellectual Property
All content on this website, including product designs, photographs, graphics, logos, text, and branding, is the property of Pin Voyage unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without prior written permission.
Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to the website or its systems.
- Introduce malicious software or harmful code.
- Interfere with the operation of the website.
Limitation of Liability
To the fullest extent permitted by law, Pin Voyage shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website or products.
Nothing in these Terms and Conditions excludes liability where exclusion would be unlawful.
External Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external websites.
Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us via the contact us page on our website.